Sr Systems Engineer (Project Hire)
Aplicar ahora Aplique más tarde Job ID 10131560 Ubicación Orlando, Florida, Estados Unidos Business Disney Experiences Fecha de publicación 25/09/2025Detalles del empleo:
***This is a Project Hire that is planned to run full 30 months duration***
Disney Experiences Technology creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club.
We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
The Senior Systems Engineer will configure, validate, and support enterprise applications across Disney’s digital experience ecosystem, with a focus on RWS Tridion CMS (D-Scribe) and AEP (Shuri). This role ensures platform stability, scalability, and continuous improvement by implementing technical solutions, validating integrations, and partnering across engineering, product, and business teams.
Senior Systems Engineers contribute both to sustainment (triaging incidents, resolving defects, validating telemetry) and delivery (supporting new use cases, ensuring configuration readiness, and validating end-to-end user stories).
Key Responsibilities
Platform Engineering and Support
- Configure and maintain enterprise platforms including D-Scribe and Shuri
- Troubleshoot and resolve issues across CMS workflows, personalization rules, and data structures
- Read, interpret, and validate JSON structures from service integrations to ensure accuracy and alignment with platform requirements
- Perform audits, monitor telemetry, and maintain compliance with system health standards
Use Case and Delivery Support
- Support delivery teams by preparing environments, validating schemas, and ensuring use cases and user stories are production-ready
- Participate in backlog refinement and sprint planning as a technical owner, providing effort estimates and identifying risks
- Validate completed work against defined user stories and provide technical acceptance of delivered features
Incident Response and Sustainment
- Lead triage during high-severity incidents, coordinate with vendors, and manage escalations
- Monitor vendor SLA performance and document root cause analysis for continuous improvement
- Maintain runbooks, troubleshooting guides, and technical documentation
Cross-Functional Collaboration
- Partner with engineers, QA, and product owners to align delivery with business priorities
- Contribute to technical reviews, design discussions, and release readiness assessments
- Mentor junior engineers, reinforcing standards and best practices across the team
Required Qualifications
- Minimum 5 years of related work experience in systems engineering, application sustainment, or technical delivery
- Hands-on experience with enterprise content and personalization platforms (e.g., RWS Tridion CMS/D-Scribe, AEP/Shuri)
- Ability to troubleshoot applications, analyze telemetry, and optimize performance
- Proficiency with SQL/NoSQL databases and API testing tools (Postman) for JSON validation
- Familiarity with monitoring and logging tools such as Splunk, Grafana, and AppDynamics
- Experience with CI/CD practices and distributed version control systems (Git)
- Comfortable working in Agile environments with backlog management tools (Jira, Confluence)
Preferred Qualifications
- Experience sustaining large-scale enterprise content and personalization platforms
- Familiarity with schema design, tagging frameworks, and identity/personalization rules
- Knowledge of cloud environments (AWS, Azure), containerization (Docker, Kubernetes), and infrastructure as code (Terraform, CloudFormation)
- Strong communication skills, including executive-ready reporting
Education
- Required: Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or equivalent professional experience
- Preferred: Advanced coursework or certifications in systems engineering, cloud technologies, or digital platforms
#DISNEYTECH
Información adicional:
DISNEYTECHAcerca de Disney Experiences:
Disney Experiences da vida a la magia de las historias y franquicias de Disney con parques temáticos, resorts, cruceros, experiencias vacacionales exclusivas, productos y más en todo el mundo. Disney destaca en la industria de viajes con seis destinos turísticos en los Estados Unidos, Europa y Asia, una línea de cruceros de primera categoría, un popular programa de propiedad vacacional y un galardonado negocio de aventura familiar guiada. Además, las operaciones globales de productos de consumo de Disney incluyen el mejor negocio de licencias del mundo, las marcas editoriales para niños más grandes del mundo, uno de los licenciantes de juegos más grandes del mundo en todas las plataformas y ubicaciones de tiendas de Disney en todo el mundo y en línea.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Walt Disney Attractions Technology LLC , que forma parte de una empresa comercial que denominamos Disney Experiences.
Walt Disney Attractions Technology LLC es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.