Technical Account Manager

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

The Technical Account Manager (Australia & New Zealand) is responsible for providing technical and operational support and expertise to local partnership activity and driving a market-localised product experience that enhances sustained subscriber and revenue growth, and customer engagement and satisfaction with Disney + in the ANZ market.

This opportunity is suitable for someone who is in the beginning stages of their career and has future career aspirations in Product. Our ideal candidate is a curious person who gets their energy from working collaboratively across multiples markets, lines of business, partners, and teams to understand requirements and identify solutions. Your data driven approach means that you can share insights and recommendations that will bring value to business decisions.  You are a confident and articulate communicator who understands the value in partnerships and can influence from a distance.  Customer satisfaction is a top priority and you truly love working with people to ensure that we are providing best in class product.

Your key responsibilities will include, but will not be limited to:

• Support external distribution and promotional partners across ANZ with product and technology activities including (but not limited to): Technical integrations (app, billing API, metadata feed); Device/Platform updates (software, firmware, hardware); Major product updates
• Acting as a technical and product SME to support internal and external partner activities as required
• Be a clear, persuasive, and collegiate voice for ANZ customers and business stakeholders, articulating goals and requirements to support the successful execution of new features, enhancements, and offerings
• Assist with the localisation and review of product documentation, liaising with internal stakeholders and partners as required to ensure local product requirements and capabilities
• Acting as a technical and product SME, assist with ad hoc requests to support internal and external partner activities as required.

To be successful in this role, you will hold:

• 3+ years in Technical Account Management or Product role, or similar experience
• Experience working closely with internal and external technical teams with the ability to translate technical language to non-technical users, troubleshoot technical issues, and manage tracking and resolution of issue, bug, and feature logs
• Excellent critical thinking, teamwork, communication, organizational and time management skills
• An understanding of consumer behaviour will be beneficial in this role
• Proficient with relevant collaboration tools such as JIRA and Confluence, data analytics and visualisation tools such as Looker, and modelling tools such as Excel. Expertise in CRM systems such as Salesforce an advantage

Additional Information:

This is unique opportunity to join the talented team that develops and delivers unparalleled entertainment across Australia and New Zealand so if this role captures your imagination then apply now!

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse and inclusive workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

The Walt Disney Company can provide individual accessibility support that may be needed during your interview process. Please let us know of accommodations that may assist in helping you feel welcome by emailing wdi.careers.au@disney.com.