AI Program & Product Lead

AI Program Coordination & Roadmap Management 

• Build and maintain the VX AI roadmap, tracking progress and strategic direction

• Manage project tasks, deliverables, timelines, owners, and dependencies for key AI initiatives

• Coordinate cross-functional workstreams and schedule project meetings

• Ensure timely execution and documentation of key initiatives across the VX AI portfolio

Product Definition & Enablement 

• Define and prioritize AI use cases that align with business objectives

• Evaluate technology solutions that best fit identified use cases

• Document clear requirements and success criteria to guide development and measure outcomes effectively

• Drive development efforts, adapting plans as needed based on feedback and evolving priorities

Stakeholder Communication & Governance 

• Communicate AI portfolio updates to stakeholders and leadership

• Present AI progress and plans to various VX stakeholders

• Communicate project status, milestones, and next steps to pilot groups and stakeholders

• Document and guide VX stakeholders through internal AI approval requirements and workflows

Documentation & Knowledge Management 

• Document all AI initiatives across VX to ensure visibility and alignment

• Oversee the AI documentation wiki and centralized storage repository

• Conduct project debriefs and document lessons learned to inform future efforts

Presentation & Demo Management 

• Update and manage AI presentation materials for internal and external audiences

• Organize product demos with internal stakeholders and external technology partners

Vendor & Agreement Coordination 

• Coordinate the review, negotiation, and approval process for third-party agreements

• Bachelor's degree in technology management, business, computer science, other tech field or equivalent years of work experience

• 5+ years of experience successfully leading complex, cross-functional projects involving multiple stakeholders and balancing competing priorities
• 3+ years of experience aligning business goals and user needs into actionable requirements, driving cross-functional collaboration and execution through all stages of product development

• Strong familiarity with AI/ML concepts, tools, and workflows, particularly within the CX domain. Proven ability to evaluate and implement AI technologies such as Salesforce Agentforce, NiCE CXone Mpower, Microsoft Azure AI, or similar solutions to enhance customer engagement and operational efficiency.
• Demonstrated experience communicating complex technical topics to non-technical stakeholders, with a solid understanding of AI governance and ethical AI practices
• Demonstrates emotional intelligence, actively listens to others, and fosters a positive, inclusive team environment. 

• Excellent written and verbal communication skills, including experience preparing executive-level presentations and reports

• Strong interpersonal skills with a track record of building relationships across technical and non-technical teams
• Shows a genuine interest in learning, exploring new ideas, and continuously improving. 

• Proficiency with project management tools (e.g., Jira, Airtable, Smartsheet), documentation platforms (e.g., Confluence, SharePoint), and presentation software (e.g., PowerPoint, Google Slides)

• Demonstrated ability to lead meetings, drive alignment, and influence decision-making across diverse teams

• Highly organized with strong attention to detail and a proactive approach to problem-solving
• Ability to work in fast-paced or ambiguous situations, helping to stabilize and motivate the team.