Senior Manager, Hotel Operations, Disney Cruise Line

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

About Disney Cruise Line

Since launching in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of six ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, Disney Wish, and Disney Treasure — and seven more ships on the way, including the expanded relationship with Oriental Land Company Ltd. to bring Disney cruise vacations to Japan, by 2031. The Disney Cruise Line fleet sails to destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The Disney Adventure, setting sail in 2025, will be the first to home port in Singapore.

About the Role

The Senior Manager, Hotel Operations will provide operational support for Hotel Lodging, Food and Beverage Services and Retail, Photo and Spa operation. Ensure successful execution across Disney Cruise Line Operations in Singapore.

Responsibilities

• Serve as home base support for Hotel Operations and on-board leaders
• Collaborate with, and consult with each LOB within DCL Hotel Operations USA to achieve consensus and approval on standards, policies and procedures
• Connect, and provide day-to-day support for Housekeeping, Laundry, Wardrobe, Guest Services, Crew Services, Food and Beverage Services and Retail, Photo and Spa operations
• Support operational efforts to ensure business practices, new initiatives and operating guidelines and standards are fully integrated into the DCL operation
• Serve as on-site leader in Singapore for Disney Cruise Line meetings, representing Hotel Operations for Disney Adventure and other localized projects
• Initial point of contact for any operational input or support needed by the shipboard teams and to be discussed with DCL Hotel Operations USA leadership
• Focus on maintaining strong business relationships with Terminal Operations, on matters affecting Guest pre-arrival, embarkation and debarkation experience to the extent it impacts the Guest Services operation.
• Partner with 3PL for validating/communication shipboard supply needs, logistics and orders. Changes to orders adds/deletes and merchandise inventory management.
• Ensure day to day operational readiness, needs and supplies for all areas
• Encourage high morale, foster teamwork and partnership of leaders within the responsible lines of business
• Communicate, present and facilitate discussions on topics that require DCL Hotel Operations USA leadership involvement and decision
• Stay connected with DCL Hotel Operations USA leadership to ensure alignment across lines of business

Qualifications

• 5+  years of experience in Hotel Operations, with a strong preference for oversight across multiple departments including Housekeeping, Laundry, Wardrobe, Guest Services, Crew Services, Food & Beverage, Retail, Photo, and Spa operations
• Proficient knowledge of Disney Cruise Line, including an understanding of Hotel or Resort Operations
• Proven critical thinking, creative problem-solving and decision making skills
• Proficient in time management, organizational capabilities, and balancing competing priorities
• Ability to build relationships with internal and external partners at various levels
• Can work independently and collaboratively in a team environment
• Excellent communication skills
• Ability to handle confidential information
• Strong attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams)

Required Education:

• Bachelor’s degree in Hotel Management, Hospitality or Business

Desired Education:

• Master’s degree or equivalent

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.