Disability Access Service, Video Chat Spe, DC (Tampa, FL) - Full Time
Aplicar ahora Aplique más tarde Job ID 1217838BR Ubicación Tampa, Florida, Estados Unidos Business Walt Disney World Resort Fecha de publicación 08/08/2024Detalles del empleo:
DAS Video Chat Cast Members are entrusted with the rewarding responsibility of assisting Guests in registering for the Disability Access Service! They service their accessibility needs using our many services available for Guests with disabilities while using shown knowledge of our property, products, and services. Cast Members assist Guests in their DAS Advance Planning bookings, ensuring an outstanding experience.
The starting pay rate for this position is $18.15/hour
Responsabilidades:
- Proactively and efficiently answer Guest accessibility-related questions for our Guests with disabilities to resolve Guest needs, provide information, and handle situations related to Accessibility Services
- Communicate efficiently thru video/phone calls and able to balance multiple chat interactions while being actively engaged in video calls
- Using symptomatic challenges to settle level of support needed of various disabilities (e.g. hearing, mobility, visual, cognitive)
- Ability to assess situational examples to gain understanding of Guest challenges
- Offer a single point of contact to assist Guests with disabilities for pre, during and post visit conversations
- Facilitate accessibility conversations about all services to settle which service best aligns with specific challenges the Guest experiences
- Proficient in recommending accessibility services and resources available for Guests to improve support
- Ability to make confident decisions while understanding when to raise concern to Coordinator/ Working Lead/Salaried Leader
- Able to maintain integrity in intensified interactions
- Able to seek consult in difficult conversations
- Provide general Resort information and Itinerary planning support based on accessibility needs
- Provide alternative options and solutions to Guests who may not qualify for the Disability Access Service and efficiently handling Guests concerns as needed
Experiencia laboral requerida:
- Knowledge and interest of Disney property, products & services, and delivering outstanding Guest Service
- Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
- Able to handle conflict resolution through a balance of integrity and partner resourcing
- Demonstrate strong problem solving-decision-making skills
- Ability to handle confidential information
- Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
- Comfortable being on camera in video chat
Experiencia deseada:
- Previous experience working with individuals with disabilities or accessibility needs
- Experience in related roles such as Guest Services, Guest Relations or Internet Help Desk
- Heightened knowledge of Theme Parks and Guest Tools (e.g., Disneyland App and My Disney Experience)
- Bilingual
- Knowledgeable of Services for Guests with Disabilities at the Walt Disney World Resort
- Knowledge of the following is a plus: Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya
Información adicional:
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
Acerca de Walt Disney World Resort:
Desde su apertura en 1971, Walt Disney World Resort ha desempeñado un papel fundamental en los momentos más memorables de muchos niños y familias. Hoy en día, cientos de millones de visitantes de todo el mundo eligen este mágico lugar para disfrutar de sus vacaciones Disney. El complejo combina creatividad, innovación y tecnología para sumir a los visitantes en los cuentos clásicos de Disney y en nuevas formas de entretenimiento para toda la familia. Basados en una valiosa herencia cultural de cuentos, los cast member de Walt Disney World Resort le dan vida a la magia de Disney con una atención inigualable a los detalles y un excelente nivel de servicio para los visitantes.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Disney Destinations, LLC , que forma parte de una empresa comercial que denominamos Walt Disney World Resort.
Disney Destinations, LLC es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.