Front of House (Receptionist) - Expression of Interest

This role is considered Onsite, which means the employee will work 100% onsite 5 days a week at a Company designated location.

This posting is an opportunity to submit your resume for future consideration; this is not a role that is open at this time. We anticipate this role may be open in the future, but we are not actively hiring for the position. If you would like to be considered for this potential role, please submit your resume. If the role becomes available, you may receive an email or call from a recruiter.

Position Summary

The Front of House position acts as the first person employees, clients and vendors will speak to when entering the studio. You’ll be responsible for representing the studio and its culture in a positive manner and helping to answer questions and find solutions to various inquiries. The positions will support a wide array of administrative tasks in addition to enforcing security protocol and supporting studio events. 

This position is open to B.C. residents only who currently have the right to work in Canada.

What You’ll Do

• Acts as first point of contact and security at the reception area; receives and announces visitors, candidates and deliveries, answers questions

• Enforce security standards, including ensuring proper check in by all non-employees, issuing and tracking badges, and maintaining associated trackers

• Manage and facilitate studio tour requests, ensure security protocols are followed

• Act as the first point of contact for basic first aid services, document incidents and report to HR, sit on the OHS Committee

• Ensure the first aid room is fully stocked, track and order supplies as required

• Assist on updating the in house display contents using company software

• Maintain a tidy and safe reception area; ensure hygiene standards are maintained

• Manage parking registration, tracker and coordination with the landlord 

• Assist and facilitate Parking requests, ensuring that parking spaces are allocated to appropriate stakeholders

• Answer reception phone for studio entry and deliveries, assist with shipping and receiving as required  

• Manage desk booking software including assisting with bookings, troubleshooting and providing reports as requested on usage both actual and forecasted

• Assist with meeting room, quiet room, kitchen calendar reservations and management

• Primary point of contact for external room bookings within the landlord property, work with landlord for reservations   

• Assist with coordinating and facilitating studio screenings, both onsite and offsite

• Assist with deliveries, courier requests, crew gear and IT pickups

• Manage company cell phone tracker and inventory, download monthly invoice

• Supporting the Studio Operations Manager and the Coordinator for internal and external guests and accommodating requests

• Event coordination under the guidance of studio management, including budgeting, planning, social committee leadership and live event management    

• Support studio initiatives and projects as directed

What We’re Looking For

• Previous experience in a customer service role (3+ years)

• Previous experience in Executive Support, Administration or Reception role

• First Aid Level 2 certification, or willingness to be trained

• Experience planning and executing events

• Confident, engaged, curious, outgoing, innovative and a proactive problem solver

• Excellent communication and client handling skills

• Builds relationships with stakeholders, passionate about delighting customers and colleagues

• Focus on delivering outcomes promptly and to a high standard

• Applies critical and creative thinking to resolve issues in the most cost and time-efficient manner

• Works well within a team environment with a focus on personal deliverables; takes ownership and keeps stakeholders informed

• Interest in film / visual effects / graphic arts industries

• Strong working knowledge of Windows, MS Office package, Google Workspace (GSuite) and Canva

Join ILM

The hiring range for this position in Vancouver is C$36,900.00 to C$49,500.00 per year based on a 40-hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A full range of medical, financial, and/or other variable pay or benefits, may be offered dependent on the level and position offered.