Call Center Rep, Guest Service Call Ctr (Lake Buena Vista FL) FT Bench
Aplicar ahora Aplique más tarde Job ID 1275868BR Ubicación Orlando, Florida, Estados Unidos / Lake Buena Vista, Florida, Estados Unidos Business Walt Disney World Resort Fecha de publicación 10/05/2025Detalles del empleo:
Call Center Representatives help Guests and Cast Members who call the Guest Service Call Center! They provide resources, information and resolution for Guests staying at a Walt Disney World Resort. They also handle phone calls for executives and emergency calls. This Full Time position requires full availability and is located inside a high-volume call center with a 24/7 operation.
The starting pay rate for this position is $18.25/hour.
Responsabilidades:
- Provide outstanding Guest Service when problems arise and help find solutions
- Ability to use good judgment and decision making
- Curiosity & interest about Disney Products
- Navigate between multiple and concurrent computer applications
- Answer emergency calls and responding appropriately
- Meet required departmental metric expectations including efficiency goals
- Provide comprehensive information about The Walt Disney World Resort using numerous software applications during this process
- Assist Guests needs by answering questions, giving directions, and sharing excellent insight about the Theme Parks and surrounding areas
- Develop excellent relationships with Guests and Cast Members from all lines of business to provide excellent service
- Complete all required Company training and compliance courses as assigned
Experiencia laboral requerida:
- Experience in a customer service or contact center environment
- Computer proficiency within a Microsoft Windows environment and working on dual monitors
- Capacity to handle conflict resolution and make decisions through balance of integrity and partner resourcing
- Adaptability to the fluctuating needs of our operations
- Maintain discretion and Guest confidentiality
- Written and verbal communications skills
- Three weeks of Full availability during Training
- Flexible with work schedule, including weekends holidays and overnight shifts
Experiencia deseada:
- Knowledge of Walt Disney World products and services
- Understanding of Disney Cast Life and My Disney Experience
- Proficiency in SharePoint, Teams, Spok, HotSOS, Avaya
- Bilingual
Información adicional:
Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefitsDisability accommodation for employment applications
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
Acerca de Walt Disney World Resort:
Desde su apertura en 1971, Walt Disney World Resort ha desempeñado un papel fundamental en los momentos más memorables de muchos niños y familias. Hoy en día, cientos de millones de visitantes de todo el mundo eligen este mágico lugar para disfrutar de sus vacaciones Disney. El complejo combina creatividad, innovación y tecnología para sumir a los visitantes en los cuentos clásicos de Disney y en nuevas formas de entretenimiento para toda la familia. Basados en una valiosa herencia cultural de cuentos, los cast member de Walt Disney World Resort le dan vida a la magia de Disney con una atención inigualable a los detalles y un excelente nivel de servicio para los visitantes.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Disney Destinations, LLC , que forma parte de una empresa comercial que denominamos Walt Disney World Resort.
Disney Destinations, LLC es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.