Multi Language - Spanish Sales Agent, DC, (Orlando, FL) - FT Bench
Aplicar ahora Aplique más tarde Job ID 1277972BR Ubicación Orlando, Florida, Estados Unidos Business Walt Disney World Resort Fecha de publicación 10/05/2025Detalles del empleo:
They focus on creating magical vacation planning experiences using outstanding Guest service skills and strong attention to detail. They assist Guests, Clients and Travel Agents calling from the US and worldwide traveling to Walt Disney World. Our Agents will be required to address the needs of our Guests by establishing a positive rapport with emphasis on sales and service.
Located in Orlando, FL, this is an hourly position with an incentive program based on performance, conversion rates, and average handling time metrics. We also attend a paid training class where you will participate in multiple performance and knowledge assessments.
The operating hours of Disney Central Orlando are Sunday through Saturday, 6:45 a.m. to 11:15 p.m.
The starting pay rate for this position is $18.25 per hour, with an opportunity for the pay rate to be higher based on experience. They will have the ability to earn performance incentives ranging from an average of $2.50 to $7.50 per hour.
Responsabilidades:
In this position, the agents meet or exceed Disney’s quality and guest service standards, by providing comprehensive information about The Walt Disney World Resort using numerous software applications during the process. They will support our Latin America Consumer Direct channel and Walt Disney World® Resort Room, Dine & Recreation bookings and Ticket products. In addition, this team will assist Guests who have already booked a resort reservation by providing services such as taking payments, making reservation modifications, recommending booking additional vacation experiences and other projects as assigned.Experiencia laboral requerida:
- Bilingual in both English and Spanish verbal and written communication skills, as well as telephone etiquette skills
- One (1) year of Sales and Services experience in a high-volume environment
- Strong interpersonal, listening, and oral communication skills
- Eagerness to learn new policies, procedures, product lines and new software applications
- Ability to be flexible and react to new situations and information quickly while partnering with other departments
- Problem solving and decision making skills
- Strong organizational and time management skills
- Knowledge of Walt Disney World products and services
- Computer proficiency within a Microsoft Windows environment while navigating between multiple and concurrent computer applications, as well as familiarity with mobile applications
- Complete all required Company trainings and compliance courses as assigned
- Flexible with work schedule, including overtime, weekends and holidays
Experiencia deseada:
- Knowledge of Walt Disney World products and services
- Sales or service experience in a call center environment
- Familiar with international vacation planning practices
- Ability to learn and multiple computer systems and lines of business; Resort Sales, Travel Trade and AlaCarte
Información adicional:
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
Acerca de Walt Disney World Resort:
Desde su apertura en 1971, Walt Disney World Resort ha desempeñado un papel fundamental en los momentos más memorables de muchos niños y familias. Hoy en día, cientos de millones de visitantes de todo el mundo eligen este mágico lugar para disfrutar de sus vacaciones Disney. El complejo combina creatividad, innovación y tecnología para sumir a los visitantes en los cuentos clásicos de Disney y en nuevas formas de entretenimiento para toda la familia. Basados en una valiosa herencia cultural de cuentos, los cast member de Walt Disney World Resort le dan vida a la magia de Disney con una atención inigualable a los detalles y un excelente nivel de servicio para los visitantes.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Disney Destinations, LLC , que forma parte de una empresa comercial que denominamos Walt Disney World Resort.
Disney Destinations, LLC es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.